The choice of words we use to identify people with experiences of mental illness, trauma, substance use, and homelessness frames our thinking and guides our actions. Our language reflects how we view other people and honor their diversity. Those served in mental health or substance use services and those who are homeless represent a heterogeneous group. The use of non-discriminating and non-stigmatizing language respects the unique strengths of people using services as well as their diversity of choices, preferences, and rights (Learn more about the importance of language in human service settings.)
The commitment to “getting it right” and arriving at a consensus on language that is accurate, non-stigmatizing, and unifying is a heartfelt goal of providers and many people participating in programs. Sometimes vigorous discussions erupt and can become contentious leading to conflicts that divide rather than unify. These controversies can lead individuals, even those with good intentions, to get so angry that they use language that results in opposition to others and start cycles of the blame game. Finding the right language is important so that we avoid unnecessary divisions and strife. We have more in common than our differences.